Shipping Policy
1. Processing Time
All orders are processed within 1 business day.
Orders placed after the daily cut-off time (3:00 PM EST) will be processed the next business day.
We do not process or ship orders on weekends or holidays.
2. Shipping Time
Estimated delivery time within the United States:
3β7 business days
Delivery may vary depending on your location and carrier delays outside our control (weather, holidays, etc.).
3. Shipping Costs
Shipping fees are calculated at checkout based on:
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Destination address
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Carrier rates
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Order weight/size
Promotional offers such as Free Shipping may apply depending on ongoing campaigns.
4. Order Tracking
Once your order is shipped, you will receive a confirmation email containing:
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Tracking number
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Tracking link
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Carrier information
You can track your order at any time.
5. Wrong Address or Missing Information
Please ensure your shipping address is correct.
We are not responsible for:
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Incorrect addresses
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Unclaimed packages
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Failed deliveries due to customer error
If a package is returned to us due to incorrect information, we can reship it after the customer pays the new shipping fee.
6. Delayed Deliveries
Shipping delays may occur due to:
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Weather conditions
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High seasonal volume
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Carrier issues or customs delays
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Local holidays
We do not guarantee arrival dates but always ensure your package is shipped promptly.
7. Lost or Stolen Packages
If the carrier marks your order as Delivered, but you did not receive it:
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Check with neighbors
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Check with your building management
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Contact the carrier directly
We are not responsible for lost or stolen packages after delivery is confirmed.
If you need help, email us at contact@ternaluxury.com and we will assist you.
8. Contact Us
For questions regarding shipping, contact us at:
π§ contact@ternaluxury.com
We respond within 24β48 hours.